During the transportation by boat to and from the hotel, since this is a service provided by personnel outside our company. This includes what may occur in the access and descent of the maritime transport.
When the guest does not inform us of any allergies or medical conditions that may affect his/her stay at the time of check-in.
When the guest suffers any type of accident or death due to the use of the KAYAKS and PADDLE BOARD that are in the hotel.
For the prices of products or services, quality, behavior or biosecurity elements of the informal vendors that are on the beach of the hotel, as these are alien to our staff.
That the lodging and accommodation service is billed for the actual provision of the service, therefore, the VAT rate in effect on the date the service is provided must always be charged. In other words, regardless of whether the reservation was made before the end of the year, all reservations made for 2023 will vary in value because the general rate of 19% VAT must be included on the agreed amount.
Now, if the provision of the lodging and accommodation service is generated on days in 2022 and others in 2023, the invoicing will be made as follows:
• Until December 31, 2022 the tariff will be VAT exempt.
• As of January 1, 2023, the 19% rate will be included.
The foregoing shall also apply in the event that reservations have been made with advance payment for the celebration of events at the hotel, in which VAT shall be included and consequently there will be a change in the rate. The above taking into account that the service will be rendered after January (01), 2023.
Therefore, if this circumstance affects the celebration of the lodging service or the celebration of an event and as a consequence the client wishes to cancel his/her reservation, he/she must take into account the policies established by the hotel for such situations, which apply without any variation whatsoever.