1. CHECK-IN AND CHECK-OUT POLICIES

Lodging

      1. Accommodation
      • Check-in: From 3:00 p.m. (Colombia time). Guests must confirm their boat transfer time in advance via email or WhatsApp.
      • Check-out: Before 12:00 p.m. on the day of departure.

      Included boat transfer schedule (Check-in & Check-out days):

      • La Bodeguita Dock – Gate 1 → Éteka: 10:00 a.m., 11:00 a.m., 1:00 p.m., 4:30 p.m., 5:30 p.m.
      • Éteka → La Bodeguita Dock – Gate 1: 10:30 a.m., 12:40 p.m., 4:00 p.m., 5:00 p.m., 6:00 p.m.

      Additional transport services:

      • After 6:00 p.m., an extra fee of $350,000 COP per trip (1–16 passengers max) applies, available until 10:00 p.m.
      • Before 6:00 p.m., any express boat trip requested has an additional cost of $150,000 COP (1–16 passengers max).

Pasadía

    • Service starts at 10:00 a.m.
    • Last departure: 6:00 p.m.

Notes:

    1. Valid government-issued ID is required for all guests at check-in.
    2. The hotel is not responsible for personal belongings, luggage, or valuables during your stay, including arrivals and departures. Safekeeping is the guest’s responsibility.
    3. Late check-out penalty: $300,000 COP per 30 minutes delay.

RESERVATION POLICIES AND MEANS OF PAYMENT

    • A 50% deposit is required to confirm accommodation bookings. The remaining balance and incidentals can be paid at reception by cash, debit card, credit card, or via the hotel’s secure online link.
    • For Day Pass bookings, 100% prepayment is required.
    • Official payment link: Wompi Checkout.

Notes:

    1. Reservations are only valid if proof of payment, reservation number, travel dates, and guest details are sent to: reservas@etekacartagena.com.
    2. Event inquiries: comercial@etekacartagena.com.
    3. The hotel is not responsible for requests sent to unlisted emails.

Legal Basis: Law 1480 of 2011 (Consumer Protection Act) and the Colombian Civil Code (Articles 1602 and 1613).

CHILDREN'S POLICY

    • Children under 10 years are not accepted, except in private events or group bookings with 7+ adults.
    • All minors must be accompanied by a legal guardian with proper documentation.

GUARANTEE POLICY

    • Arrival after 6:00 p.m. requires special transport restricted by maritime authority (DIMAR). Reservations will be forfeited if arrival is not confirmed in advance.
    • Credit/debit card guarantees require the cardholder’s signature at check-in.

CANCELLATION AND REFUND POLICIES

    • Accommodation deposits are non-refundable unless cancellation is made under Colombia’s 5-day right of withdrawal (Law 1480, Art. 47).
    • Day Pass bookings are non-refundable.
    • No refunds for cancellations after arrival or “no-shows.”

MODIFICATION & RESCHEDULING POLICY

    • Deposits are valid for 6 months for rescheduling.
    • Partial modifications (fewer nights/rooms) require payment of 50% of unused nights.
    • Day Pass reschedules must be requested at least 7 days in advance, valid for up to 30 days.

BILLING POLICY

    • Invoices must be requested before departure. No changes will be made afterward.
    • Invoices for OTA bookings (Booking, Expedia, etc.) will reflect an average nightly rate.
    • 10% service tip suggested as per Colombian law (Ley 1935 de 2018).

DISCIPLINE & GUEST CONDUCT

    • Smoking prohibited in rooms and common areas.
    • Loud music, disruptive noise, or sexual activity in common/visible areas is strictly forbidden.
    • Visitors must pay Day Pass fee and leave by 5:00 p.m.

PET & WILDLIFE POLICY

    • Dogs allowed: $80,000 COP per night.
    • $300,000 COP refundable deposit required.
    • Pets must wear collars/leashes; dangerous breeds must wear muzzles.
    • No mistreatment or exploitation of wildlife.

SANCTIONS & FINES

    • Violations may lead to eviction without refund.
    • Fines range from 1 to 10 legal monthly minimum wages (per Colombian law).
    • Examples:
      • Disturbance/smoking in restricted areas: $1,000,000 COP.
      • Wildlife mistreatment: $3,000,000 COP.
      • Aggression/discrimination: $3,000,000 COP.

IABILITY EXEMPTIONS

The hotel is not responsible for:

  • Incidents during boat transfers not contracted directly with Éteka.
  • Guest omissions (medical conditions, allergies not disclosed).
  • Use of recreational equipment (kayaks, paddle boards).
  • Purchases/services from external beach vendors.

RIGHT OF ADMISSION

Éteka reserves the right of admission in cases of aggressive, offensive, or discriminatory behavior towards staff or guests (Law 1801 of 2016).

THIRD-PARTY INFORMATION & PROMOTIONAL PACKAGES

  • Éteka is not responsible for inaccurate information from travel agencies, OTAs, or unauthorized third parties.
  • Official channels: www.etekacartagena.com, reservas@etekacartagena.com, official WhatsApp.

ANTI-SEXUAL TOURISM POLICY

  • Éteka strongly rejects sexual tourism and enforces zero tolerance for exploitation, especially of minors (Law 679 of 2001, Law 1329 of 2009).
  • Offenders will be expelled, reported, and prosecuted.

SUBSTANCE POLICY

  • Consumption, possession, or trafficking of illegal substances is strictly prohibited.
  • Violators will be expelled immediately without refund and reported to the authorities (Law 30 of 1986, Law 1801 of 2016).

POLICY ON PERSONAL BELONGINGS

  • Public areas: The hotel is not responsible for lost or stolen items.
  • Valuables: Must be stored in in-room safes or deposited at reception (for Day Pass visitors).
  • Beaches: Public by law in Colombia; Éteka is not responsible for losses or third-party services (e.g., massages, vendors, water sports).